Support
Need help with MagiNotes? Use the channels below and include enough detail for us to help you quickly.
1. General support
2. Privacy and data requests
3. What to include in your message
- the email address used for your account
- your device type and operating system, if relevant
- the feature or page involved
- what happened and what you expected instead
- the approximate date and time of the issue
- screenshots, error text, or steps to reproduce where possible
4. Billing help
For billing issues, please also include:
- purchase date
- platform used, such as website, Google Play, or Apple
- order reference, transaction ID, or payment reference if available
5. Account and access issues
If you cannot access your account, tell us:
- the sign-in method you used
- whether the issue affects app, web, or both
- any error message shown
6. Privacy rights requests
If you want to request access, correction, deletion, restriction, or another privacy-related action, contact us at the privacy address above. We may need to verify your identity before processing the request.
7. Security reporting
If you believe you found a security issue, please report it responsibly by email and include enough detail for us to investigate. Please do not exploit or publicly disclose a vulnerability before giving us a reasonable opportunity to assess and address it.
8. Response times
We aim to respond as promptly as reasonably possible. Response time may vary depending on the nature, volume, and complexity of requests.